In particular, if you can click Show Detail in the Connection Doctor window, then copy-and-paste the entire technical detail to us, we can usually use that to figure out exactly what’s wrong.
If that doesn’t work, the Mail Connection Doctor can provide useful information that will help you (or us) troubleshoot the problem. If you still have trouble, try restarting your computer. We have simple instructions on how to take your accounts online. If Apple Mail does not try to send or receive email for your account after verifying these settings, it may be because the account is still “offline”. Our Apple Mail Folders page has more information. There’s an additional step needed if you want to keep Mail folders in sync with other programs or devices that might connect to the mailbox. Use this preference to set a server connection schedule. Save the changes if it asks whether you want to do so. If everything looks okay, click the red close button in the upper-left corner of the Accounts window. We’ve found that it’s best to uncheck this box to prevent Mail from changing the settings.
The picture above also shows the “Automatically manage connection settings” box unchecked, which allows you to see the port number and authentication settings.
Note that the incoming and outgoing settings are identical except for the differing port number ( 143 for incoming and 587 for outgoing). The “Account” name shown in the outgoing settings menu may be different and does not matter. A new window will open with several options available. In particular, these must be correct for the Incoming Mail Server (IMAP) section:Īutomatically manage connection settings:Īnd these must be correct for the Outgoing Mail Server (SMTP) section: Setting Up an IMAP Account in Mac Mail A list of options will appear.
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